Last Updated: October 2026
Thank you for choosing The Healthcare Contacts Ltd. Because our products consist of digital databases, contact lists, and downloadable data, all purchases are subject to the following Refund & Return Policy.
1. Digital Products
All databases, contact lists, email lists, phone/mobile number lists, and related digital products are delivered electronically. Because digital products cannot be physically returned after delivery or access, all sales are generally final.
2. No Refund After Delivery
Once a database has been delivered, downloaded, accessed, or made available to the customer, we generally do not offer refunds based on:
- Change of mind
- No longer needing the database
- Purchasing the wrong specialty, location, or database
- Failure to review the product description before purchase
- Duplicate purchase
- Lack of response from contacts
- Expected marketing or sales results not being achieved
- Customer’s inability or unwillingness to use the supplied file
Customers are responsible for reviewing the product description, coverage, specialty, geographic area, fields, and other specifications before completing a purchase.
3. Data Quality Issues
We take reasonable steps to maintain the accuracy and quality of our databases. If you believe a delivered database contains a significant issue that does not match the product description, please contact us within 7 days of delivery.
We may request relevant details or samples so that the issue can be reviewed and verified.
If a substantial and verified issue is identified, at our discretion we may provide:
- A corrected or replacement file;
- Additional records where appropriate; or
- A partial or full refund where the circumstances reasonably warrant it.
The remedy will depend on the nature and extent of the verified issue.
4. Email Deliverability
We do not guarantee that every email address will remain active or that every email will be successfully delivered. Email addresses can become inactive, blocked, changed, or otherwise unavailable after data has been collected or verified.
Accordingly, email bounce rates, non-responses, spam filtering, blocked emails, or lack of engagement do not by themselves qualify for a refund.
5. Marketing Results
We do not guarantee any particular business, sales, lead-generation, recruitment, response, conversion, or marketing results from the use of our databases.
Results depend on numerous factors outside our control, including the customer’s campaign, messaging, offer, targeting, sending practices, and recipient circumstances.
6. Duplicate Purchases
Customers are responsible for checking their previous purchases before placing a new order.
Duplicate purchases are generally not refundable once the database has been delivered or access has been provided.
7. Incorrect Customer Information
We are not responsible for errors resulting from information supplied incorrectly by the customer, including incorrect email addresses, billing information, company information, database requirements, specialty selection, geographic requirements, or other order specifications.
8. Unauthorized Use or Distribution
Purchased databases are provided for the customer’s lawful business use and may not be resold, redistributed, republished, transferred, or made available to unauthorized third parties unless expressly permitted in writing by The Healthcare Contacts.
A refund will not be issued where a customer violates these terms.
9. Cancellation Requests
If you believe you have made an order in error, contact us as soon as possible before delivery. We will review cancellation requests individually. Once an order has been processed or delivered, cancellation may no longer be possible.
10. How to Request a Refund or Data Review
To request a refund review, replacement, or correction, contact us through our website with:
- Your name and company name
- Order number
- Date of purchase
- Database purchased
- A clear description of the issue
- Supporting information, where applicable
Requests submitted after the applicable review period may not be considered.
11. Our Discretion
We reserve the right to review refund and replacement requests individually and determine the appropriate remedy based on the circumstances, the product purchased, the nature of the issue, and the information provided by the customer.
Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.
12. Contact Us
If you have questions regarding this Refund & Return Policy or a purchased database, please contact us through:
The Healthcare Contacts
https://thehealthcarecontacts.com/
By purchasing our products, you acknowledge that you have reviewed and accepted this Refund & Return Policy.